A little help, right here.

Questions about your diary, backup, or purchases? Get in touch with the ZeroFlare team.

When you write, include your iPhone model, iOS version, app version, and a short description of what happened. If a screenshot helps, remove any health or personal information you do not want to share.

You never need to send your full diary

We do not need your Apple Account password, payment details, or a complete health history to answer a support question.

iCloud backup

Check that you are signed in to the same Apple Account, iCloud is enabled, you have available storage, and your iPhone is online. Open ZeroFlare and check the backup status. Keep the app open while a backup or restore finishes.

Purchases

Use Restore Purchases in the app with the Apple Account used to buy. To change or cancel a subscription, open Apple subscription settings. Removing the app does not cancel a subscription.

Your data

You can export saved diary data or erase data from the app. For details about iCloud deletion and any copies you have shared, read your data choices.

Reminders

Check ZeroFlare’s notification permission in iPhone Settings and your reminder settings in the app. Focus modes and notification settings may affect how alerts appear.

Common questions

Do I need to create an account?

No. Set up your diary on your iPhone and start logging. There is no ZeroFlare account or password to remember. iCloud backup uses the Apple Account already signed in on your device.

Can I use ZeroFlare without the internet?

Yes. Your diary saves locally, so you can add and review entries offline. An internet connection is needed for iCloud backup and restore, purchases, and opening external links.

How does iCloud backup work?

When iCloud is available, ZeroFlare automatically backs up your diary, profile, preferences, and attached photos to your private iCloud storage. Use the same Apple Account to restore on a compatible installation. Check the backup status in the app before deleting it or changing devices. Backup needs an internet connection and available iCloud storage.

Can I share my diary with my doctor?

You can create a report or export your saved data and choose where to share it using your iPhone’s share sheet. Sharing is your choice. Reports describe what you have recorded; they are not a diagnosis or medical recommendation.

Where can I download ZeroFlare?

ZeroFlare is being prepared for iPhone. App Store availability will be announced on this website. For questions, email arshpreet@billionweb.co.

A note about medical questions

We can help with the app. We cannot assess symptoms, interpret lab results, or recommend treatment. For health concerns, speak with a qualified healthcare professional. If you believe you have an emergency, contact your local emergency service.